Almaty, solved in your language.
Message us on WhatsApp and get a real answer from a local assistant — not a search result. We find the place, check the price, contact the restaurant, book the transfer and translate everything back to you.
3 free requests · no app to install · then $4.99/month
Example conversation
The problem is not finding a place. It is being understood.
You can read a menu with a translator app. You cannot phone a restaurant, ask whether the table is on the terrace, negotiate a price or explain that your child has a nut allergy. That is the part we do for you.
Language barrier
Most local services in Almaty work in Russian or Kazakh only. We sit in the middle and translate both ways.
Phone calls
Many places do not answer email or Instagram. A phone call in Russian gets an answer in 30 seconds.
Unknown prices
Taxi fares, tour prices and menus are rarely published in a language you can trust. We check before you commit.
Local knowledge
Which bazaar, which driver, which spa, which mountain road is open today. Local answers, not reviews.
How it works
Three free requests. No app, no forms, no account creation.
Write or send a voice note
Message the concierge on WhatsApp in English, Chinese, French, Spanish, Arabic, Hindi, Russian or Kazakh. Describe the problem the way you would to a friend.
We do the local work
We search, compare, translate and — when you ask — contact the restaurant, hotel, driver or guide directly in Russian or Kazakh on your behalf.
You get the answer
A short answer in your language: what is available, what it costs, what was confirmed and what you need to do next.
What we handle
Day-to-day problems of a visitor in Almaty — the practical ones.
Restaurants
Where to eat for your budget and diet, opening hours, table availability, reservations.
Hotels & stays
Choosing an area, checking facilities, asking the front desk a question in Russian.
Airport transfers
Fixed-price transfer from Almaty airport, meeting point, luggage, late-night arrival.
Taxi & transport
Which app works here, how much a ride should cost, how to explain an address to a driver.
Car rental
Rental conditions, deposit rules, licence requirements, mountain-road advice.
Tours & activities
Charyn Canyon, Kolsai lakes, Big Almaty Lake, ski resorts, city walks, hammam and spa.
Shopping
Bazaars, malls, souvenirs, bargaining phrases, where to find a specific product.
SIM, eSIM & internet
Which operator has the best coverage, where to buy, how to activate a tourist SIM.
Local services
Pharmacy, clinic, laundry, SIM replacement, translator, notary, lost documents.
Basic travel info
Registration rules for visitors, currency, tipping, payment cards, useful numbers.
Trip planning
A day-by-day plan for your dates, group size, budget and interests.
Emergency guidance
What to do and who to call when something goes wrong. In real danger, always call 112 first.
You write in your language. We talk to locals in theirs.
Your language and the language of the person you need to reach are two different things. We handle both sides of the conversation.
We speak
We reply in the language you actually use — not the language of your passport. If a voice note is unclear, we simply ask which language you prefer.
Example: Arabic tourist, Russian restaurant
We never invent an answer
Prices, opening hours, availability and phone numbers change. If we have not verified something, we say so — and we tell you whether it is confirmed, likely, or still unconfirmed.
Confirmed
We checked it directly with the place or the person, just now.
Likely
Based on recent reliable local information, but not checked today.
Unconfirmed
We do not know yet. We say that clearly and offer to find out.
Simple pricing
Try it first. Pay only if it saves you time.
3 concierge requests
- All 8 languages
- Restaurants, transport, local questions
- Text and voice notes on WhatsApp
- No card, no app, no account
Unlimited assistance while you travel
- Unlimited concierge requests
- Voice interaction
- Local communication — we call and message on your behalf
- Restaurant, hotel, transfer and tour assistance
- Personalised trip planning
- Cancel anytime
Prices in US dollars. Card payments are handled by our payment provider; we never see your card details.
Questions
Do I need to install an app?
No. You message us on WhatsApp. Nothing to download, no account to create.
Which languages do you support?
English, Chinese (Mandarin), French, Spanish, Arabic, Hindi, Russian and Kazakh. We always reply in the language you use.
How much does it cost?
Your first 3 concierge requests are free. After that, Concierge Pro is $4.99 per month for unlimited requests. You can cancel at any time.
Can you actually call a restaurant or a driver for me?
Yes, when you ask us to. We contact the business in Russian or Kazakh, explain your request, and translate the answer back to you. We only report an action as completed when the other side has confirmed it.
Do you guarantee prices or bookings?
No. We verify what we can and tell you plainly what is confirmed and what is not. The contract for any service is between you and the provider.
Which cities do you cover?
Almaty only, for now. Doing one city properly is more useful than doing ten badly.
Is this an emergency service?
No. In an emergency in Kazakhstan call 112. We can help you explain the situation afterwards, but we are not a dispatcher and we are not a medical or police service.
How do you handle my data?
We keep the conversation and the details you give us so we can help you. See our Privacy Policy and Data Deletion page.
Send us anything you need in Almaty.
One message is enough. Tell us your dates, how many people are travelling and what you need — we take it from there.
3 free requests · English, 中文, Français, Español, العربية, हिन्दी, Русский, Қазақша